Smells Like Empathy and Endless Listening Skills – Personalized Candle for Therapists, Counselors, and Listeners

WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?

When placing your order please note the following normal delivery times for most products:

2-7 days business for most products and a maximum of 10 business days for limited few products.

If you
have not received your order within the time frame above, please do not
hesitate to contact us and provide your order number to expedite the
process.

CAN I GET FREE SHIPPING WITH MY ORDER?

We always offer free shipping

No promotion code is required.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopbunnyllc@gmail.com
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopbunnyllc@gmail.com

Damages and issues

Please
inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item so that we can
evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain
types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The
fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for the
new item.

Refunds

We will
notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method. Please remember
it can take some time for your bank or Credit Card Company to process
and post the refund too.

We will always strive to provide the best customer service possible, do not hesitate to contact us at shopbunnyllc@gmail.com.